If you believe your Skechers order is lost, please follow these steps within 60 days of your purchase date. 


Check the order status:

  • Log into your Skechers account
  • Review the tracking information provided
  • Wait for the estimated delivery date to pass. Please note shipping delays can occur, so please wait until after the 7 working days before taking action
  • Check with your local UPS access point, sometimes packages are held at local facilities  


Contact Skechers Customer Service:

Email: ieinfo@eu.skechers.com or use our online chat feature


Provide order details:

  • Have your order number ready
  • Explain the situation and provide any relevant information

If necessary, Skechers may file a claim with the shipping carrier


Remember to be patient and polite when dealing with customer service, as they are there to help resolve the issue.